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Customer Service Specialist

For our European headquarters in Belgium we are looking for an English and Dutch speaking Customer Service Specialist.

Reporting to the Customer Service Manager

Overview

The Customer Service Specialist is responsible for the follow-up and execution of customers’ orders and ensures that the correct products and quantities are supplied on time to a portfolio of customers. This requires multiple contacts with customers and supplying sites and with a network of Supply Chain partners and carriers around the world. He/she is the single point of contact for these customers.

The Customer Service Specialist is part of the Customer Service Team and reports to the Customer Service Manager.

Accountabilities

You are the single point of contact for the order processing from receipt of the order until invoicing to the end customer. This means you take into account customer needs, agreed lead times, contractual and legal requirements with Nipro interests in mind.
On the other hand you are in charge of the preparation, follow-up of the delivery flow of the orders with agreed partners and coordinate that correct shipping documents are issued to the customer.

You are the central point of contact to the customer to keep him informed about the status of pending orders and delivery details. Drive problem solving and contribute to continuous improvement of the operational service processes.

You document customer requirements to ensure effective back-up can be done and perform back-up for other team members.
Finally, you manage all contact in a timely and professional manner as you are responsible for the administration and follow-up of the entire process.

Profile

You are accurate and precise in administration
You are customer oriented and you have a commercial attitude
You have strong communication skills and you speak and write fluently in English and Dutch. French or other foreign languages are a plus.
You have the ability to work with stress and deadlines
You are flexible and you can adapt easily to different situations
You are a problem solver with a process oriented approach
You are pro-active and initiative taking
You are a true team player with a positive attitude, open mind and willing to learn and grow.

Skills

Strong MS Office skills, experience with SAP is an asset.

We offer

An inspiring and challenging job with responsibility and space for autonomy in an international, dynamic and fast growing environment. You have the opportunity to grow and learn.

A contract for indefinite period with an attractive salary.

Interested?

Please send us your latest CV and motivational letter to:

careers@nipro-europe.com

or:

Nipro Medical Europe
attn. Human Resources Department
Weihoek 3h
1930 Zaventem
BELGIUM