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Technical Support Engineer (PharmaPackaging)


Ideally Münnerstadt (Germany), however other locations in France or Belgium may be considered.


The Technical Support Engineer is in charge of global Customer support from a product/ process technical standpoint. Interacting with new customers, or existing customers on new projects, he/she partners with customers upstream to capture their expectations and translate into adequate product offer, in coordination with sales. The Technical Support Engineer accompanies customers all along their drug/device development schedule. Primary scope is Prefillable Syringes customers, with ultimate goals to further develop business in Europe, North America and India and improve customer experience.


Partnership-driven project management

  • Partnering with Customers to provide technical product/ process assistance and support during customer’s development process and primary packaging definition or optimization
    • Understand customer’s landscape and market
    • Capture customer’s needs
    • Challenge expressed needs and provide expert support and consulting
    • Translate needs into adequate product offer, in conjunction with Sales
    • Proactive management of project with customers
      • Establish project schedule with milestones, objectives and dates
      • Proactive follow-up with customers, virtually or face to face
      • Reporting to management and Sales

Hands-on support

  • Supporting Customers during product trials and validation
    • Attend, when applicable, machinability tests at customer
    • Attend, when applicable, visual/dimensional/ functional product evaluation at customer; assist in developing test protocols when applicable
    • Attend, when applicable, validation runs at customers
    • Troubleshoot in case of reported challenges

Voice of the Customer

  • Capturing and evaluating market trends, making recommendation internally to strategically address
    • Trends in primary packaging filling equipment
    • Trends in Pharmaceutical standards and norms
    • Trends in Customers’ practices

Development of support material

  • Contributing to development of customer-friendly technical/ scientific documentation pertaining to Nipro Pharmackaging products and processes, including supplier-related materials. Training to Sales accordingly.


  • Proven experience in international Customer management, in the domain of primary packaging for the pharmaceutical industry (5 years minimum)
  • Trained scientist or engineer
  • Expertise in glass prefillable syringes, including solid product and process knowledge
  • Very good knowledge of written and spoken English (fit for negotiations), including technical vocabulary
  • Solid communication skills
  • Proficient in project management
  • Proficient in Technical and Scientific writing, capacity to transform complex topics into customer-friendly experience
  • Ability to simultaneously interact with several departments internally (Sales, Marketing, Quality, Operations…) and at customers (R&D, project teams, Operations, Quality…) and partners (machine makers, Nipro suppliers such as rubber and secondary packaging manufacturers…)
  • Autonomy
  • Willingness to travel intensively on global level (expected 50%)


Please send us your latest CV and motivational letter to:

Nipro PharmaPackaging Germany GmbH
attn. Human Resources Department
Otto-Liebmann-Straße 2
97702 Münnerstadt

or send a mail to